Scope
This policy covers information we collect through fuellabsagency.com, email, forms, and other digital channels we control, including during sales, onboarding, and delivery of our services. It does not apply to third-party websites, platforms, or tools we link to—those providers maintain their own notices and terms.
Information we collect
Depending on how you interact with us, we may collect:
- Contact and account details — such as your name, email address, phone number, company name, and role when you submit a form, book a call, or sign an agreement with us.
- Project and communications content — materials you share to scope work, creative assets, campaign data exports you provide, and messages exchanged with our team through approved channels.
- Technical and usage data — such as IP address, browser type and version, device type, operating system, pages and screens viewed, referral or exit pages, approximate location inferred from IP, timestamps, and interactions with forms, buttons, or other site elements, collected automatically where permitted through cookies, pixels, and similar technologies.
- Payment information — billing details processed through our payment partners; we do not store full card numbers on our servers.
How we use information
We use personal information to:
- Respond to inquiries and deliver the services you request.
- Operate and improve our website, internal tools, and day-to-day operations, including understanding aggregate usage and performance.
- Secure the website, monitor for misuse or technical issues, and protect our business, clients, and visitors.
- Communicate with you about projects, billing, and (where appropriate) relevant agency updates; you may opt out of non-essential email at any time.
- Comply with applicable law, tax, accounting, and regulatory obligations, and enforce our agreements.
When we share information
We do not sell your personal information. We may share information only with carefully selected service providers—such as hosting, analytics, advertising or measurement partners, CRM, scheduling, communications, or payment processors—who process data on our behalf under appropriate confidentiality and security commitments. We may also disclose information when required by law, to respond to lawful requests from public authorities, to protect rights, safety, and integrity, or in connection with a merger, acquisition, or sale of assets, with notice where the law requires.
Cookies and similar technologies
We and our partners may use cookies, pixels, tags, SDKs, and similar technologies to operate the website, remember preferences and session state, measure traffic and performance, understand how visitors navigate our pages, and—where applicable—support advertising measurement, attribution, optimization, or remarketing. Third-party analytics and advertising providers may also collect technical or usage data through these technologies according to their own policies. You can manage many cookies through your browser or device settings, and some jurisdictions offer additional opt-out tools; turning off certain technologies may limit personalization or cause parts of the site to function less reliably.
Retention
We retain information only as long as needed to fulfill the purposes described here, meet legal or contractual obligations, resolve disputes, and maintain appropriate business records. Retention periods vary by data type and context.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to opt out of specific uses. You may also control cookies and similar technologies through your browser or device settings; disabling them can limit some site functionality. To exercise applicable privacy rights, contact us using the details below. We will verify requests consistent with applicable law.
Security
We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information we handle. No online transmission or storage is perfectly secure; please use strong, unique credentials and approved channels when sharing sensitive materials with our team.
Children
Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children.
International visitors
FuelLabs Digital is based in the United States. If you visit us from elsewhere, your information may be transferred to, stored in, or processed in the U.S. or other countries where we or our service providers maintain facilities—subject to this policy and applicable law.
Changes to this policy
We may update this Privacy Policy periodically. When we do, we will adjust the effective date above and, where appropriate, provide further notice. If you continue to use our website after changes take effect, the updated policy applies to your use from that point forward.
Contact
Questions about this Privacy Policy or our data practices: fuellabs.digital@gmail.com
FuelLabs Digital — Orlando, Florida, United States